Trellis Company Student Loans: Who They Are and What to Do Next

Trellis Company is a legitimate federal student loan guaranty agencyGuaranty AgencyA state or nonprofit agency that administers defaulted FFELP loans and acts on behalf of the federal government in collecting those debts.. If they’re contacting you, it usually means your older FFEL student loan has gone into defaultDefaultThe status of a federal student loan after the borrower has failed to make required payments for 270 days. Default can trigger collection actions such as wage garnishment, tax refund offset, and damage to credit reports. and Trellis is now responsible for collecting it.

• Trellis is not a scam or random debt collector — it’s a nonprofit that manages defaulted federal loans.
• They typically get involved after about 270 days of missed payments on an FFEL loan.
• Once Trellis takes over the loan, they can begin federal collection actions like wage garnishment or tax refund seizure.
• The default can still be resolved through rehabilitationRehabilitationA federal program for borrowers in default that requires nine voluntary, on-time monthly payments over ten months. After rehabilitation, the default is removed from credit reports and federal aid eligibility is restored. It is available once per loan., consolidation, settlement, or hardship relief.

Who Is Trellis Company?

Trellis Company is a federal student loan guaranty agency that manages and collects certain defaulted loans from the Federal Family Education Loan ProgramFederal Family Education Loan Program (FFELP)The federal program that guaranteed student loans made by private lenders through 2010. Loans issued under this program are commonly called FFELP loans and are still held by millions of borrowers. (FFEL). Guaranty agencies are nonprofit organizations that operate inside the federal student loan system. Their role is to insure FFEL loans and recover the balance if those loans default. Trellis previously operated as the Texas Guaranteed Student Loan Corporation, one of the largest guaranty agencies in the country. Today it operates nationally under the Trellis name. Because guaranty agencies are part of the federal loan infrastructure, Trellis is not a third‑party debt buyer or scam operation. It is an authorized collector within the federal student loan system that manages defaulted FFEL loans.

Why Is Trellis Contacting You?

Trellis usually contacts borrowers after a Federal Family Education Loan (FFEL) has gone into default. A federal student loan enters default after about 270 days of missed payments. Once that happens, the guaranty agency that insured the loan takes over collection. For many FFEL loans, that agency is Trellis. That typically means one of the following has occurred:

• The loan reached default. About 270 days passed without a required payment.
• The lender filed a default claim. The guaranty agency reimbursed the lender.
• The loan moved into guaranty‑agency collections. Trellis now holds the collection rights.
• Federal collection notices are beginning. These may involve warnings about wage garnishment or tax refund seizure.

A Trellis notice is not a routine billing reminder. It usually means the loan has already moved from delinquencyDelinquencyThe status of a loan when a payment is past due but the borrower has not yet defaulted. Federal loans are delinquent from the first day after a missed payment and are typically reported to credit bureaus after 90 days. into default collections.

What Trellis Can Do to Collect

Trellis can use federal collection powers that do not require a court judgment to recover a defaulted FFEL loan. Trellis can use several government collection systems to recover the balance:

• Wage garnishment. Up to 15% of disposable pay can be taken directly from a paycheck through Administrative Wage Garnishment.
• Tax refund seizure. The Treasury Offset Program can apply federal tax refunds toward the defaulted loan balance.
• Social Security offsetSocial Security OffsetThe withholding of a portion of Social Security retirement or disability benefits to repay a defaulted federal student loan. Federal rules cap the offset so that benefits do not fall below a protected minimum amount.. A portion of certain Social Security benefits can be withheld to repay defaulted loans.
• Credit reporting. The default remains on the borrower’s credit report and signals serious delinquency to lenders.
• Loss of federal aid eligibility. Borrowers with a defaulted loan cannot receive new federal student aid until the default is resolved.

These actions usually begin with formal notices. Once garnishment or Treasury offset begins, the money is taken automatically until the loan returns to good standing. Federal collection activity can change in response to government policy. If collections are paused, notices may still be sent, but garnishment or offsets may not start immediately. Checking the date and language in a Trellis notice helps determine whether collections are active.

How to Stop Trellis Collections

Trellis collections can stop in four main ways.

Loan Rehabilitation

Rehabilitation restores the loan to normal repayment and removes the default from your credit report. The process requires nine monthly payments based on income. After the ninth payment, the leaves default and transfers to a new loan servicerLoan ServicerThe company that manages a borrower's federal student loan account, processes payments, and handles applications for repayment plans, deferment, forbearance, and forgiveness on behalf of the U.S. Department of Education..

Direct Consolidation

Direct Consolidation is the fastest way to exit default. The defaulted FFEL loan is replaced with a new Direct Consolidation Loan through the U.S. Department of Education. Once consolidation completes, the loan is no longer in default, and collections stop. Consolidation also restores eligibility for income‑driven repayment plans, Public Service Loan ForgivenessPublic Service Loan Forgiveness (PSLF)A federal program that forgives the remaining balance on Direct Loans after 120 qualifying monthly payments made while working full-time for a government or qualifying nonprofit employer. (PSLF), and other federal forgiveness programs that are unavailable while the loan remains in default. The default record remains on the credit report. Related: How to Consolidate Defaulted Student Loans

Settlement

Settlement resolves the loan by paying less than the full balance owed. Federal settlement programs typically waive collection costsCollection CostsFees added to a defaulted federal student loan to cover the cost of collection. They can be a significant percentage of the balance and may be reduced or waived through programs like rehabilitation or Fresh Start. and may reduce part of the interest or principal, depending on the payment structure. Once the agreed amount is paid, the loan is considered satisfied. Related: How to Settle Federal Student Loans

Hardship Hearing

Borrowers facing wage garnishment can request a financial hardship hearing. If approved, the hearing can reduce or stop the garnishment based on income and necessary living expenses. The loan remains in default, but collection pressure may decrease while another resolution option is pursued. Related: How to Request a Financial Hardship Hearing for Defaulted Student Loans

Trellis Contact Information

Borrowers can contact Trellis directly to confirm account status or discuss options for resolving a default. Phone: 800-222-6297 Fax: 512-219-4511 Website: https://www.trelliscompany.org Mailing Address Trellis Company P.O. Box 83100 Round Rock, TX 78683-3100 Related: How to Get Student Loans Out of Default Fast Before calling, have the following available:

• Social Security number or account number
• A recent collection notice
• Employer and income details if discussing rehabilitation or hardship